Patient Advocate / Appointment Scheduler

Suwannee, GA - Fulltime

from $16/hr

Overview

FusionSleep is an accredited, independent medical practice that is 100% dedicated to sleep medicine.

We are currently seeking driven, goal oriented professionals to join our team of Patient Advocates in our Suwanee, GA location. This role requires you to live in Georgia and commute to Suwanee, GA.

COVID Vaccination Required.

This position is responsible for educating patients on our services, scheduling service visits for new and follow up patients and responding to patients and referral sources about insurance and other general questions regarding our services.

Primary responsibilities include:

  • Accurately scheduling patients for clinic appointments, sleep studies and PAP set up and support appointments.

  • Communicating to patients what to expect during service visit(s)

  • Verifying active insurance, quoting benefits and financial liability to our patients

  • Engage in verbal and written communication with referral sources, team members and Management.

  • Managing inbound and outbound phone calls while providing excellent customer service.

Primary Requirements are:

  • Self-motivated worker, critical thinker, capable of learning and retaining new information quickly.

  • Ability to explain insurance benefits to laypersons.

  • Computer skills, including Word and Excel.

  • Strong written and verbal communication skills

  • Answer high volume of inbound calls and desire to seek solutions in real time

  • Excellent time management, organization skills and comfortable communicating via phone, email and text.

  • Follows HIPAA guidelines.

  • Accustomed to working in high volume, fast-paced, goal-oriented environment.

Education and Experience:

  • High School Diploma, some college preferred.

  • Minimum of 2 years prior experience with healthcare-related Customer Service Team and/or Call Center

  • Healthcare-related, Inside Sales a plus.

  • Previous experience as Medical Assistant a plus

  • Knowledge of sleep, pulmonary, and/or cardiac medicine, PAP devices and supplies, a plus

  • Professional and friendly phone voice and demeanor

  • Team player that recognizes value in nurturing relationship with different departments.

Technical Skills:

  • Good computer skills, including Word, Excel, Care Cloud, NextGen

This role is for someone excited about sleep, capable of resolving patient issue during inbound call and interested in being a part of a great team!

Successful candidate:

  • Has prior experience working in a fast-paced clinic or hospital intake environment (Medical Assistant, Financial Counselor)

  • High energy, upbeat personality and able to reflect that in your phone voice

  • Multi-tasker

  • Enjoys speaking with patients and offering help to others

Location: Suwanee, GA

We offer a competitive base salary.

We value the health of our employees! Our comprehensive benefits package includes medical, dental, and vision plans, company-paid basic life insurance, medical and dependent care flexible spending accounts, 401k plan, and competitive paid time off program.

Fusion Sleep is an equal opportunity employer.

Job Type: Full-time

Benefits:

  • 401(k)

  • Dental insurance

  • Disability insurance

  • Employee assistance program

  • Flexible spending account

  • Health insurance

  • Life insurance

  • Paid time off

  • Vision insurance

Schedule:

  • 8 hour shift

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

  • Signing bonus

COVID-19 considerations:

Vaccination required.

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 2 years (Required)

  • Computer Skills: 2 years (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location:

One location

If so, FusionSleep wants to learn more about your experience and desire to become part of a team that delivers a high level of customer service and patient satisfaction.

FusionSleep , located in Johns Creek/Suwanee, Georgia, is an accredited, independent medical practice that is 100% dedicated to sleep medicine.

Our expert team of experienced physicians are board certified in sleep medicine and focus on disease prevention and management.

Applicants posting for this position must be able to work a weekly eight hour shift, Monday through Friday. Some weekend work is required for inventory audits.

COVID Vaccination Required.

Principle Responsibilities:

  • Ensure that all equipment and supply request are processed to patient specifications

  • Fulfill supply requests within 24 to 48 hours of receipt

  • Ensure accurate fulfillment and follow up

  • Confirm patient insurance eligibility and pre-certification for supplies and equipment

  • Ability to professionally interact quickly with patients and customers in-person without an appointment

  • Contact patients to confirm supplies needed, shipping address and collect any co-insurance or deductibles

  • Respond to patient and clinic staff regarding supply costs

  • Order PAP supplies for FusionSleep inventory and prepare for supply audits

  • Accurate system documentation of tasks pending and completed

Education & Experience preferred:

  • High school diploma or equivalent

  • Minimum of six month experience in health care customer service or support role

  • Minimum of one year DME insurance billing experience - Sleep/PAP specific experience preferred.

Requirements:

  • Exceptional customer service and interpersonal skills

  • Detail-oriented with excellent problem solving skills and a desire to acquire new skills

  • Possess the ability to collaborate in a team environment or work independently

  • Comfortable working with various software applications at one time

  • CareCloud, Brightree or other practice management and EHR/EMR system experience

We value the health of our employees! Our comprehensive benefits package includes medical, dental, and vision plans, company-paid basic life insurance, medical and dependent care flexible spending accounts, 401k plan, and competitive paid time off program. FusionSleep is an equal opportunity employer. M/F/D/V For more information visit www.fusionsleep.com

Job Type: Full-time

Pay: From $16.00 per hour

Schedule:

  • 8 hour shift

  • Monday to Friday

  • Overtime

  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

  • DME: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location

Click on the Apply Now button to send your resume to our hiring team.